1. General Information
Welcome to Vexo Sports Apparel! These Terms and Conditions outline the rules and regulations for the use of the Vexo e-commerce store (referred to as "Vexo," "we," "our," or "us"). By accessing this website, you agree to comply with these Terms and Conditions. If you do not agree to any of the terms stated here, you may not use or access this site.
1.1 Modifications to the Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our site signifies your acceptance of the updated terms.
2. Products and Services
Vexo specializes in high-quality tennis apparel designed for performance and style. All products listed on the website are subject to availability.
2.1 Product Descriptions
We aim to ensure that product descriptions and images are accurate and up to date. However, we do not guarantee that all information provided, including colors and designs, will be completely accurate due to differences in device displays and potential manufacturer modifications.
2.2 Pricing
Prices listed on the website are in Euro (EUR) and are inclusive of VAT, unless otherwise stated. We reserve the right to change product prices at any time without prior notice.
2.3 Orders
When you place an order, you will receive an acknowledgment email confirming receipt of your order. This does not mean your order has been accepted. A contract between us will not be formed until we send you confirmation that the products have been shipped.
2.4 Order Cancellations
Orders can only be canceled before the shipment process begins. Please contact our support team as soon as possible at chris@vexo-store.com to request cancellation.
3. Shipping and Delivery
3.1 Fulfillment
We fulfill orders from our European warehouse. Shipping times vary based on the destination and the chosen shipping method.
3.2 Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and size of the order. Free shipping may apply to orders above a certain value, which will be displayed during the checkout process.
3.3 Delivery Time
Estimated delivery time within Europe is between 1 and 7 business days. Please note that delivery times may be affected by public holidays, customs processing, and other factors beyond our control.
3.4 Tracking
All orders come with tracking information. Once your order has been shipped, you will receive an email with tracking details.
4. Returns and Exchanges
4.1 Return Policy
We offer a 30-day return policy on all items from the date you receive the goods. To be eligible for a return, items must be unworn, unused, and in their original packaging with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
4.2 Exchanges
Exchanges can be requested for different sizes or colors, subject to availability. Please contact us at chris@vexo-store.com for any exchange requests.
4.3 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 business days.
5. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- PayPal
Payments must be made in Euro (EUR). You will be responsible for any additional charges imposed by your bank or payment provider, such as currency conversion fees.
6. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Vexo or its licensors. You may not copy, reproduce, or distribute any content from this site without prior written consent from Vexo.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
Vexo will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to damages for loss of profits, data, or goodwill.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Estonia, and you agree to submit to the exclusive jurisdiction of the courts located in Estonia.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: chris@vexo-store.com